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Cultural Care Au Pair

  • 2.5

(23 reviews)
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Cultural Care Au Pair
(800) 333-6056

Ages: 0 and up

Cost: Average fee $1,571.10/month

Parking: No

Features:

The Culture Care Au Pair program offers families flexible, live-in childcare with an international perspective. Cultural Care has placed more than 65,000 au pairs in American homes since 1989. The local Vermont Group helps manage about 40 local placements.

 

 

23 Reviews

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Tiffkat2000

  • 1

Reviewed on 09/03/2017

This agency is the worst. Honestly hire a nanny, you will be so thankful
You did! Our Au pair was dangerous and a liar and I altered my LLC many times only to be pacified again and again. Then when everything came tumbling down and the higher ups at Cultural Care called, the literally tried to offer me $400 to sign a form releasing them of all responsibility. Then upped it when I would not sign to $800. No thanks I want more than that since my Au pair stayed in the US and didn't use the ticket back I paid for and we let her go early. No support from the company. They are all sweet on the phone then only
Support the Au pairs. It's horrible.
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Cultural Care Au Pair
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Host Family

  • 1

Reviewed on 11/30/2016

I know experiences differ, but stay far away from Cultural Care Au Pair if you are looking for an au pair. At the very least, cut an au pair loose as soon as you know it is not working out. Get someone who is only interested in getting to America and hates working with kids and the agency will defend them up and down while they go off somewhere else (or get out of their contract) while you're stuck with yours, which is the most one-sided legal document you'll ever encounter. I can't even begin to describe the amount of lost productivity and gained frustration this whole experience has cost us....more

Cultural Care Au Pair
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losangeles71

  • 1

Reviewed on 04/26/2016

Our family has had experience with two agencies, Expert Au Pair and Cultural Care. We had an excellent experience with Expert Au Pair, which I have addressed in another review.

Cultural Care was fraught with problems that have direct impact on families and au pairs.

Here is a summary of some of the problems.

1) They insist on having all conversations over the phone, regardless of the customer’s preference. This was initially difficult and annoying because of the time difference with their offices and my work schedule. However, it appeared more and more that this is a strategy the company uses to avoid putting anything in writing.

2) Our au pair came from a rematch situation. The au pair coordinator threatened her with having to leave and told her she would never rematch–even though we had already said we wanted her (she learned about our family *informally* through our former au pair, her sister–we were always VERY CLEAR about this. The agency kept insisting that she was breaking the rules by advertising for a new family before breaking it off with her old one–which she never did). She was scared and confused.

3) When we switched to this agency, we were told, with great confidence, that they would match the second year discount of our prior agency. When it was time for the second year to begin, the person who gave us this information had left the company and we were left with their inflated prices. WE WOULD NOT HAVE SIGNED ON WITH CULTURAL CARE IF WE HAD KNOWN THIS.

4) The rules regarding attendance at au pair meetings were such that our au pair could not do the hours we planned out for her (we were looking for a weekend au pair; meetings were always on weekends).

5) The turnover at the company, in our experience, was suspiciously high. We rarely had the same contact for more than a couple of months.

In summary, Expert Au Pair was far more professional and responsive and much less expensive.

Business Owner Response: Hello to perspective Vermont families who are looking for au pair childcare. I am the Local Child Care Consultant for Cultural Care Au Pair in Vermont and I just read the negative reviews and none of these are reviews from Vermont families! At least none of the families that I currently have, which is all of them! While I'm sad to hear about those horrible situations, I can tell you that the 29 families here in Vermont are not currently experiencing anything like any of those stories! I can only speak for myself, but the au pairs and families here in Vermont are taken care of on a regular basis and are highly valued. Please consider Cultural Care if you are looking for a child care experience that is customized to your family and very affordable, especially if you have more than one child in need of care. Call me for more information at 802-318-3969.

-Ginger Farineau, Local Care Consultant
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Cultural Care Au Pair
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Lappin

  • 1

Reviewed on 03/10/2016

Unfortunately, We had a bad experience for the most part. Our first aupair was horrible with young children. She did not comfort, hold or care for them. She was on her phone most of the time. She also said that the training in NY was a total joke. She learned nothing about childcare. Talking to the LCC didn't work as she really didn't care about our children's and families needs, but more about keeping the aupair in a home.
Our second aupair was better. She was good with the kids, but still didn't truly understand what being an aupair was. The day she left I found out she was smoking in our home the entire year she lived here. When we found evidence she didn't take blame and put eyes on to our 15 year old son. Our youngest has RSV at less than a week old and has asthma now. I couldn't figure out where the smoke smell was coming from. It was very upsetting.
I sent 2 emails to the LCC and the director with no response from either of them. From what our aupair told me, the agency does not allow the aupair to tell the truth on the application so she had no choice but to lie.
Well, guess who got screwed! We paid SO much money and will NEVER go through this agency again.
They do not care and do not do the necessary work to ensure quality care of your children.
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Cultural Care Au Pair
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LK

  • 1

Reviewed on 01/24/2016

Go look at reviews on Yelp. This is a scam organization run by people who care nothing for child safety. My au pair stole my car, crashed it, lied and didn't report to police or insurance then it was uncovered that she had ordered a fake ID with my last name attached to hers and was association with shady criminals she met online. Even worse was the treatment I received from Cultural Care and the shocking revelations I I covered about their highly unethical business practices including forcing dangerous rematch candidates onto unsuspecting families. ...more

Cultural Care Au Pair
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triple treat

  • 1

Reviewed on 01/19/2016

Going through a nightmare at the moment with this company and my (ex) au pair. Au pair calme to us from South Africa and even after trying to do our due diligence during several interviews, completely missed the fact as we assumed surely cc will only allow folks with at least the minimum experience in childcare. This au pair had never ever done laundry in her life!!! Abandoned my kids on several occasions at home while she went out to hang out with a boyfriend. After the last episode prior to us confronting her she turns in resignation. I am seeking legal advice to make sure this scum bag is never in a position to take care of anyone's child her in the US. Cc is only interested in making profits and does not have my family 's I test at heart. The director Zita called me to advice me I will not be getting any refund and there is nothing they can do as we are past the 60 percent mark during which AP was with us. My mission now is to make sure as many people know about how careless this organization is and to do a thorough job on their due diligence because cc has no reason to look out for you once they have your $$...more

Cultural Care Au Pair
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JFusco

  • 1

Reviewed on 01/11/2016

Cultural Care Au Pair is a master at false advertising and negligence. They sell falsehoods to au pairs and families. They cannot retain local managers for long enough to provide adequate support The company been sued so many times that most of the staff effort goes to spin doctoring and legal defense. I dealt with au pairs that beat my child, left him asleep in a pool of vomit, trashed my house, made illegal recordings in my house, and refused to see doctors when they had faces covered with sores and Cultural Care did nothing but keep my money. Au Pair candidates are allowed to inflate their experience, collect fake references, and demand expensive perks as blackmail. STAY AWAY!...more

Cultural Care Au Pair
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Katimballs

  • 1

Reviewed on 09/18/2015

Had high hopes for this program. Was looking forward to the cultural exchange with our Italian au pair with my husbands living abroad experience in Italy. But it was five weeks of me babysitting double the children. My load was not lifted but rather tripled. Horrible placement process. I think the only two questions in their screening process is " Do you want to go to america?" "Can you stand hanging out with kids?" That was our experience with our au pair. Absolutely no child care skills. After four weeks both us and the au pair did not find it a good fit. She said she was not aware that she would be watching the child for so long. She watched her for five hours while I was at school and she was scheduled for ten. :)ALSO MAKE SURE TO ASK ABOUT ALL THE HIDDEN COSTS. You will be required to pay for phone, vehicle, ins of vehicle, gas, setting them up (i.e. shampoo, conditioner, face wash, lotion, tissues, towels, weather appropriate clothing, bedroom setting, driving them to get their social security number, drivers license, bank set up, drivers test ) diet exceptions ( organic or soy, dairy free yogurt) Extremely frustrated that this was not shared prior to the au pairs arrival. Very tricky being a mom and in school full time. Also you get to find all these agencies and places yourself and take time out of your day all while you are paying the au pair. And the best part is when you discover its not a good fit you must continue to pay for two to three weeks for everything while she goes into transition. Seems if the au pair is reckless causing danger to your child any common sense company would have that employee removed immediately due to liability. It was also very comforting to know that my au pair was headed to a family who previously let their au pair go due to three traffic violations and two accidents. Did Cultural Care send her home? Of course not. They simply paired her with a family that needed less driving. Utilizing their resources rather than the care and concern of the host families. Save yourself and find something else. And get ready for a nice headache when you try and get out of the program. Do not trust cultural care or its employees. ...more

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VTMommy12

  • 4

Reviewed on 09/17/2015

I have been using the Cultural Care Au Pair Agency for 3 years now. We have had a great experience with them and with all of our Au Pairs. The experience has been positive for my family and children.

I would say that the agency is not perfect, but they are good and supportive. They will listen to you if you make a stink about something. When it comes to searching for your au pair it is up to you who you choose, so you must do your due diligence when you interview girls. We interview our "finalists" at least three times. I did all my my searching and choosing of girls to interview. Do not depend on the matching specialist that you get. I believe that aspect of the program, is useless. If I have issues/questions, I email our local care coordinator and the program director.

All in All, we are happy with the agency.
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MomyNY

  • 1

Reviewed on 08/22/2015

Please do yourself a favor and do the research on this horrific agency. From your local coordinator to the director of the east coast, the worst customer service of any company. Read all reviews thoroughly, I wish I had, they are all true. I did not do enough due diligence, I only hope you will prior to engaging in any business with this company. I filed complaints with the company about the au pair (lack of interest in the children, unsafe circumstances, taking time off when she deemed appropriate), they did NOTHING except remove her, send her to another home to get more money for ccap, refuse to provide a replacement, even though I found a suitable one and then keep the rest of the fees without providing services. It is called robbery, no contract condones this type of business and I am astonished that the agency is still in business, If I could they would have 0 stars, worse than that and this agency provides child care, there are zero regulations in this industry so please use a reputable one. I even asked them not to put my information on anything associated with this au pair's next "move" they put my full information against my instructions, which I am pretty sure is also illegal, posting my personal information against my advice not to online or otherwise; they were trying to make it seem as though she weren''t half as bad as the agency knew, if you could only see the look on the face of the local coordinator in my home at the horrible performance of this ap you would be horrified at this agency, then did they send her home??? nope to another family, disgraceful and horrible. Now you know why they had to change their name and why horrible things have happened under their "care." Choose carefully, they DO NOT CARE....more

Cultural Care Au Pair